Customer Service - International Clinic

A Clinic based in Portugal serving patients across Europe and the United States.

The role focuses on identifying key markets such as Portugal, Europe, and the U.S., conducting personalized prospecting, establishing first contact with leads, qualifying them, and transferring them effectively.

Manage patients, make initial calls, and follow up with incoming leads. This position is about guiding interested individuals from curiosity to action—whether it's scheduling their first consultation, starting treatment, or reconnecting when the time is right. We need a professional that enjoys working with Customer Service with Empathy and Caring.

• Monday to Friday
• 5am to 3pm
• 100% Remote
• Office in São Paulo

Responsibilities:

- Identify target markets

- Conduct individualized prospecting

- Establish first contact with leads

- Qualify and Transfer leads

- Follow-up calls with patients via phone, WhatsApp, and Social Media

- Understand patient needs, explain the clinic’s approach, and help them take the next step

Requirements:

- Experience in prospecting and lead qualification,

- Experience in sales, customer service, or patient coordination

- Proficiency in digital prospecting tools (LinkedIn, email, calls)

- Ability to document interactions and update lead information accurately

- High empathy and emotional sensitivity

- Excellent communication and active listening skills

- Resilience in the face of objections or sensitive situations

- Strong organizational and time management skills

*Experience in healthcare is a plus

*Native Portuguese and professional English proficiency (spoken and written)